USES BIG DATA

I.D. Verify has compiled turnaround times from over 3,000 sources to predict how difficult checks will be.

PREDICTS COMPLETION TIME

By analyzing all the attributes of a job application and the background check search components, I.D. Verify Analytics calculates a predicted completion time to help manage applicant expectations and schedule on-boarding.

IDENTIFIES EXCEPTIONS

I.D. Verify Analytics identifies applicants whose background checks will take longer at the start of the process, so the I.D. Verify Applicant Experience team can focus on those checks at the beginning, versus after they pass the industry standard of three days.

Customer Service Experience & Quality Assured

Some background check firms outsource a range of their internal operations. This can result in communication barriers, lengthy wait times, high turnover, and inexperienced customer service teams. With I.D. Verify, you'll always have a knowledgeable & friendly US-based Account Representative to ensure a seamless experience.

PROACTIVE COMMUNICATION FOR DIFFICULT BACKGROUND CHECKS

Typically, when an applicant starts a background check, they get a faceless email telling them to give up their personal details. With I.D. Verify, an applicant with a challenging background check gets a personalized communication from their lead Account Rep. This helps to manage both the candidate’s, and the recruiter’s, expectations.

YOUR APPLICANT HAS KNOWLEDGEABLE PEOPLE TO CALL FOR HELP

There is no offshore 1-800 number for I.D. Verify. Your applicant will contact their assigned Account Rep, who has worked on all parts of that applicant’s check, to ensure their concerns are addressed as knowledgeably and as quickly as possible.

YOUR APPLICANT HAS A BACKUP TEAM

I.D. Verify prides ourselves on the level of support we provide clients and applicants. We are always available to help your applicant with their needs.